Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Kitworks Digital Ltd ("we", "us", or "our"), concerning your access to and use of the LadderCall application and related services (collectively, the "Services"). By accessing or using the Services, you agree that you have read, understood, and agree to be bound by all of these Terms of Service.

2. Description of Service

LadderCall is an AI receptionist service designed to handle incoming calls, provide automated responses such as quoting fees, and send SMS notifications for urgent inquiries. We provide the technology to facilitate these interactions based on the parameters and preferences you configure within your account.

3. User Responsibilities and Conduct

You agree to use the Services only for lawful purposes. You are solely responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Ensuring that the information you provide to configure the AI (such as your rates and business details) is accurate.
• Providing appropriate notices to your callers regarding the use of AI and the recording/transcribing of their calls, in compliance with applicable local laws (e.g., GDPR, telecommunications regulations).

4. Fees and Payment

Access to certain features of LadderCall requires payment of subscription fees. By subscribing, you authorise us to charge your chosen payment method. Fees are non-refundable except as required by law or as explicitly stated in our refund policy. We reserve the right to change our pricing upon reasonable notice to you.

5. Intellectual Property

The LadderCall service, including its original content, features, and functionality, are and will remain the exclusive property of Kitworks Digital Ltd and its licensors. The Services are protected by copyright, trademark, and other laws.

6. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. While we strive to provide a highly accurate AI, we do not warrant that the Services will be uninterrupted, error-free, or completely accurate in every interaction with callers. We disclaim all warranties, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose.

7. Limitation of Liability

In no event shall Kitworks Digital Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services, or any conduct or content of any third party on the Services.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

9. Contact Us

If you have any questions about these Terms, please contact us at:

Kitworks Digital Ltd
Email: support@laddercall.co.uk